Frequently Asked Questions…
There are a number of questions that we regularly get asked about our software. Here are just a few of them. If you have a question that isn’t answered below then please use the form to ask us about anything you are unsure of.
What hardware does LABSFORM/LABNOTES need run on?
Our current recommended requirements are as follows:
Client PC Specification
IBM Compatible PC: P4 2.0GHZ (or equivalent); 8GB RAM; 1GB free Disk Space
IBM Compatible PC: Pentium Xeon 3.0GHz (or equivalent); 16GB RAM; 10GB free Disk Space with disk redundancy configured in a RAID array.
These specifications assume that the server is dedicated to LABSFORM/LABNOTES (recommended configuration). Our software can be placed on a shared server, however the following points should be considered:
- The specification of the server may need to be increased to allow for the resource usage of other applictions.
- At times of increased or heavy activity, other applications may impact on the performance of the Transform system.
- The availability of the system may be reduced due to downtime resulting from routine or exceptional maintainance of other applications.
The minimum server configuration is based on a maximum of 5 users, connected via a 100Mbps local area network (LAN).
How does the licensing work?
At Terrington we offer a clear and simple pricing model with no hidden costs. We offer two deployment options, these being: On-Premise where the client buys a perpetual licence for a one off cost per user plus an annual support fee; and Hosted (Software as a service). Where the client subscribes on an annual basis to use the software that is then managed by Terrington. The subscription fee is based on the number of users and is inclusive of hsoting and support costs. Terrington does not charge a licence fee for the mobile App and nor does it charge by RFID tag.
How do I access the software in the lab?
The main user interface is via your preferred web browser. We support Chrome, Firefox, Edge and Safari. You don’t need internet access if the Web application is installed on your network. You may use Citrix Workspace if you prefer to launch your applications. We can offer IT, in addition to software support to provide you with the best solution to suit your operations.
You can use Tablets or PCs to access and use the software.
I have additional questions and would like to find out more.....
Further FAQs can be found here.
If you’d like to find out more, please complete the “Contact Us” page or “Request a Demo”. We’d be happy to help.